Bikes to Fit

Reviews of Bikes to Fit

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  ding choi Added March 06, 2023

  ★ ★ ★ ★ ★
  I visited the shop today and received great services and professional advice, Impressive, when comparing with the services I got drom other bike shops. I could try the bikes to get the feeling. Hopefully I can get a bike there soon. Thank you.
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  Steven Hutton Added February 20, 2023

  ★ ★ ★ ★ ★
  Mark and the Team at Bikes To Fit are top lads very knowledgeable and always helpful.
  They have a great selection of bikes and a good range of oem and aftermarket parts and accessories in stock at reasonable prices compared with interstate/online pricing.
  The shop is tidy and well presented and the banter between the lads makes for awesome entertainment every visit.
  I purchased my first decent bike off Mark 30 years ago his honesty, knowledge and skills are second to none.
  Highly recommend Bikes To Fit for all your biking needs
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  Jeff Paull Added February 20, 2023

  ★ ★ ★ ★ ★
  I purchased a new Norco and they fitted it out to my specifications. After sales service is excellent and they replace any parts under warranty no question asked. Highly recommend.
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  King Sun Added February 18, 2023

  ★ ★ ★ ★ ★
  My MTB's hydraulic brake was failed. Called Nigel and brought it in. Nigel fixed it witnin 2 days. The service is great and the staff there is very friendly and helpful. The charge was very fair and reasonable. Thank you!
•  

  Thomas Dunham Added November 10, 2017

  ★ ☆ ☆ ☆ ☆
  I purchased a bike seat for an infant, and was told no more parts were required and that installation was free. I also decided to get my bike serviced. The estimate on the bike service was $130. Collected my bike to a $290 invoice. When I inquired about the huge gap between the estimate and the invoice the Director/bike mechanic (Mark) basically said a lot of the gear needed replacing (all cables, a tube, a tyre) so he did work and installed $160 worth of parts without a courtesy call or a confirmation that I wanted those works done. My bike is less than two years old. Those parts included an additional part for the baby seat. I think Bikes to Fit are of the view that it is easier to ask for forgiveness than it is to ask for permission.
  
  I would recommend that if anyone decides to get work done at Bikes to Fit you demand they call you with a quote for parts ON TOP of the quote for works BEFORE they do any works otherwise they could do what they did to me. The result was that the parts more than doubled the price of the service. They could have taken three minutes to call and explain what needed to be changed, how much it would cost and if there were options on the parts they could use (for example - he decided I would want puncture proof tyres). He knew I was faced with two choices - I refuse to pay, they take the parts out and my bike would have been rendered useless or I pay. I felt I was left with no choice.
  
  I am satisfied with the work done (the one star). I am unsure of the prices charged for parts. I am really disappointed with the lack of communication and that they decided to do a very expensive service without checking with me first, and not advising me there was a cost to installing the baby seat when I was previously told it was free (the baby seat cost about $240).
  
  The till and floor staff are fine. Polite and helpful. The Director obviously wants to make a profit and doesn't seem too concerned about whether you return or not. I offered him to suggest a way forward, but he wasn't interested. I notified him I would be reviewing his business.
  
  I'm not going back, and I don't recommend this business.

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