Basil Thai Cuisine and Hot Pot

Reviews of Basil Thai Cuisine and Hot Pot

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  Dervla Mcgrann Added June 22, 2021

  ★ ☆ ☆ ☆ ☆
  Worst experience ever!!! 1 hour delay in hot pot despite booking a table, no apologies; owner was busy prioritising deliveries.
  I explained I had to go to work and was then told I couldn't sit with my friends if I wasn't paying for hot pot. I was then accused of trying to eat the hot pot at the table despite paying seperately for and eating my OWN meal.
  Despite also putting a takeaway order for my work colleagues ($80 worth) we were constantly harrassed by the staff and owner to the point were I asked repeatedly to be left alone. Unbelievably accused of drinking an alcoholic drink despite explaining it was a non-alcoholic beer and that I was heading to work!
  The food was below average and we have never had an experience in a restaurant like it before. I complained to the owner and instead of apologising she began shouting at me. I threatened to leave the takeaway order if she did not stop - she then threatened to call the police and find me. I left in tears.
  The female owner was rude, aggressive and seemed to only care about money and harrassing customers unless she gets what she wants.
  Avoid at all costs!!
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  Hey_ ashh Added June 10, 2021

  ★ ★ ★ ★ ★
  Good service the staff were nice and welcoming ,lowkey good spot to have hotpot enjoyed my meal ,will visit again
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  Mila Hayes (AJ) Added June 02, 2021

  ★ ★ ★ ☆ ☆
  I used to love this place but this is the last time I'll eat or order from again.
  In the last year the food quality has fallen since a year ago. I don't know if they got a new cook or what but the nam tok beef has lost its original flavor that its so bland now. Tastes just like fish sauce and no lime. Its either not marinated enough but it used to be strong and its weak now. I wish they would work on the fried foods like delivering with the lid loose because the steam makes it soggy and not crunchy. This last meal has definitely put me off from coming again...
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  dh716574 Added May 29, 2021

  ★ ☆ ☆ ☆ ☆
  Yep rocked up for a steamboat hot pot, they told us 1hrs wait, then they didn't have or unable to make an iced tea, gave us a lipton ice tea. Iced chocolate average.
  Advertising a product and unable to produce. Not impressed.
  Spring rolls ok.
  Ordered a house red, 1hr later asked where my house red was, after another 5 minutes I was told we don't have a house red.
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  Tharindi Kularathne Added May 28, 2021

  ★ ☆ ☆ ☆ ☆
  We went for a dinner and it was worst dinner out ever. We’ve ordered Tom yum fried rice. But they served us overcooked fried rice. The taste was disgusting. Even we asked for an another one, they gave us the same plate with same horrible taste. Owner came out and she didn’t listen to us. She was very rude. Very disappointed with the service and quality of food. Don’t recommend to anyone. Later we realised that the new owner has taken the place over.
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  Paul Maybank Added September 13, 2017

  ★ ★ ★ ★ ★
  Nice lively atmosphere with good service and yummy hot food????

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